HEALTH EXPERT CONNECT™

A single platform for engaging healthcare stakeholders so their insights guide efficient planning and action

Heath Expert Connect™ is a centralized, compliant community engagement platform augmented by strategic account services designed specifically for commercial, medical affairs and agency teams working within pharma and biotech.

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Need a single, robust platform for stakeholder engagement?

Industry teams and their agencies are often bogged down by the logistical and administrative challenges of engaging a wide range of stakeholders. The lack of a unified engagement platform can turn these essential engagement programs—such as ad boards, speaker programs, and events—into a logistical headache.

The traditional approach, scattered across multiple tools and processes, slows down operations and makes it hard to measure the effectiveness of these engagements. Without a centralized system, tracking the impact of educational messages, the success of events and your programs' overall reach and influence becomes a monumental task.

Common engagement challenges:

  • Juggling multiple platforms for different engagement activities leads to inefficiencies, making it challenging to organize, execute and track the wide array of initiatives critical to pharma success.
  • With activities and data siloed across various platforms, gaining a holistic understanding of stakeholder engagement and program effectiveness is nearly impossible, hindering strategic decision-making.
  • Manually managing events, stakeholder communications and content distribution is inefficient and limits the ability to scale engagement efforts effectively.
  • Without integrated tools and analytics, quantifying the impact of engagement activities and adjusting strategies based on data-driven insights remain out of reach for many pharma teams.

Health Expert Connect™ is ExtendMed's premier solution for streamlining and enhancing stakeholder engagement for pharma teams and their agency partners.

Health Expert Connect™ is a single platform designed to improve stakeholder engagement and minimize the administrative workload. Our platform supports dynamic engagement strategies and enhances communication with key opinion leaders, healthcare professionals and other vital stakeholders. 

By integrating various engagement activities into a single, seamless platform, Health Expert Connect™ increases efficiency, reduces costs and ensures that your engagement efforts are more effective and manageable.

  • Identify, map, invite and contract with healthcare thought leaders in your therapeutic area
  • Engage with community members via surveys, discussions and synchronous or asynchronous virtual meetings
  • Curate your own resource centers
  • Gain insights from your community members as you engage with them
  • Segment audiences in many ways: by region, disease category, caregivers, HCPs and advocacy leaders

See our platform in action

 
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Everything you need in a centralized engagement platform

discussion board

Initiate discussion boards

Kickstart meaningful conversations on Health Expert Connect™ by initiating discussion boards with a simple question or sharing a video poster session summary. Our platform facilitates rich, back-and-forth interactions, sending notifications to engaged experts whenever new comments are posted. This ensures ongoing engagement and fosters a collaborative environment for sharing insights and feedback.

Set up communities

Create specific communities within Health Expert Connect™ to cater to distinct engagement tactics or stakeholder groups. Community features allow members to meet and interact one-on-one or in group settings via the platform, enhancing networking opportunities and fostering deeper connections within targeted communities.
HCP community
virtual meeting

Lead virtual meetings

Conduct dynamic virtual meetings using the platform’s comprehensive suite of tools, including webcam video, slides, polls, chat and breakout rooms. These features maximize synchronous engagement, ensuring interactive and productive meetings that replicate the effectiveness of in-person interactions, regardless of participants' locations.

Share surveys

Distribute surveys efficiently, gathering timely quantitative and qualitative feedback from diverse stakeholders such as patients, HCPs, payers, pharmacists and study site staff. Capture essential insights and measure the impact of your initiatives to support data-driven decision-making across your engagement strategies.
survey
document sharing

Post resources

Centralize and share crucial resources relevant to your target community, such as slide decks, study data, videos, guidelines and best practices. This resource center is a hub where stakeholders can access valuable information tailored to their needs, fostering an informed and engaged community that stays updated with the latest insights and industry standards.

Brand the platform and communications

Customize the interface and communications to reflect your corporate identity, ensuring consistent branding as you interact with work groups over extended periods. This feature enhances stakeholder recognition and trust, making each interaction feel integrated and professional as part of a cohesive campaign.
custom branding
participant reporting

Get deep analytics and reporting

Track HCP participation in meetings, surveys and discussion boards, view key insights and outcomes across communities and topics and ​​follow up with individual stakeholders. Summaries from onsite meetings provide follow-up opportunities for internal teams.

Additional platform solutions

Program management
Adverse events reporting
Video production
Content distribution
AI analysis
QR code integration
Calendar integration
Contracting via DocuSign
Honoraria and expense reporting
Sunshine reporting

Full-service or self-managed options

Full-service partnership

Our traditional approach pairs our comprehensive Health Expert Connect™ platform with dedicated program management and strategic support. Our team handles everything from planning through execution, making it ideal for organizations seeking end-to-end engagement solutions.

  • Strategic engagement planning
  • Complete program management
  • Communication drafting and distribution
  • Moderator training and production
  • Results analysis and reporting

Self-managed platform access

For organizations with established event and engagement management teams, we offer direct platform access with strategic onboarding support. This option enables you to leverage our powerful Health Expert Connect™ platform while maintaining internal control of your programs. Pricing for those looking to self-manage our platform includes an initial setup and discovery fee, monthly/quarterly platform licensing, optional integration services, and on-demand support hours.

Our self-managed option is ideal for:

  • Pharmaceutical companies with dedicated event management teams
  • Healthcare marketing agencies managing multiple client programs
  • Organizations seeking platform consistency across numerous events
  • Teams requiring full control over day-to-day program execution
  • Platform management features

Platform management features

Comprehensive speaker program management

  • Contract administration
  • Speaker qualification tracking
  • Compliance monitoring
  • Training management

Advanced targeting capabilities

  • Geographic radius targeting
  • HCP value tiering
  • Institution-based segmentation
  • Multi-source recruitment tracking

Automated workflow management

  • Representative request system
  • Approval routing
  • Budget controls
  • Communications automation

Engagement analytics

  • Program effectiveness metrics
  • Recruitment source analysis
  • Target audience reach
  • ROI tracking

Self-managed implementation process

Month 1: discovery and setup

  • Platform configuration and testing
  • Workflow customization
  • Email template setup
  • Integration with existing systems
  • Team training

Month 2: review and launch

  • Committee assessment
  • Security validation
  • CRM integration
  • Final adjustments

Platform management capabilities include

3x

Number of touchpoints with key stakeholders

66%

Savings vs alternatives

<2 months

Average cycle time for program planning and execution

Health Expert Connect™ codifies your KOL engagement process

kol engagement process

Our expertise lies in partnering with pharma and biotech companies—and the agencies that serve them

Health Expert Connect™ not only supports compliance and Sunshine Act requirements but also seamlessly integrates with your existing systems, such as Veeva. We offer white-glove support and leverage online engagement to enhance efficiency and reduce costs. Additionally, we share our best practices for stakeholder engagement and continuously iterate our strategies based on the results of initial programs, ensuring ongoing improvement and adaptability in our approaches.

Platform plus project management

Our program management team excels in strategic engagement planning that aligns with your project goals. We meticulously draft and distribute branded communications and manage both asynchronous and synchronous touchpoints. Our support extends to moderator training and production, ensuring seamless program delivery.

Beyond simply providing a platform, we specialize in helping you orchestrate your engagement activities, covering flow, duration, moderation and summarization. Our commitment to quality execution is unparalleled—we diligently analyze and report on findings and integrate with existing systems as needed to enhance program efficacy and alignment with your operational framework.

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Health Expert Connect™ vs. other platforms

Customizability and flexibility

ExtendMed offers highly customizable and flexible solutions tailored to the unique needs of small to mid-size life sciences companies, unlike platforms like Within3, which serves larger corporations with a standard SaaS model. ExtendMed’s platform supports both real-time and time-shifted engagements, providing a more adaptable solution for diverse communication strategies.

White glove service and support

Unlike many other similar platform providers, ExtendMed offers dedicated program managers to each client team. This ensures expert guidance is tailored to each client's specific needs, enhancing the effectiveness of medical communications and engagements.

Contract flexibility

ExtendMed offers more flexible contract terms, including the option to start with short-term pilot projects. This flexibility is beneficial for companies preferring to evaluate the platform's effectiveness without long-term commitments. Unlike typical year-long agreements, it’s also ideal for companies needing adaptable contracting options to align with their project timelines and budget constraints.
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We feel your team does the best job out of any vendor we have used for virtual advisory boards.

Vice President, Group Account Director
Global Medical Communications Firm
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It's a fantastic platform to learn. The best part about participating, being an academic rheumatologist, I always want to hear what my colleagues in community practice are doing. What are their challenges, and how do they circumvent them? It has informed my daily practice."

Associate Professor of Medicine, Academic Clinician
Health Expert Connect™ advisor
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I enjoy reading and giving comments to the bright contributions from my peers. I'm not sure that there's any forum worldwide with this many practitioners that have a vested interest in the disease state. Everything that is put out there is worth a lot."

Rheumatologist, Immunologist​
Health Expert Connect™ advisor
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Being part of this community was great for me. I work in a very small practice, so talking to other nurses in my same shoes and learning how they handle different situations was awesome. I picked up great ideas that make such a change in patients' lives."

Infusion Nurse
Health Expert Connect™ advisor
mediar logo
Kedrion Biopharma logo
Ultragenyx Pharmaceutical logo
Baxter logo
bms logo
Nabriva Therapeutics logo
Abbvie logo
Arcutis logo
Alkermes logo
amgen logo
How to get started with ExtendMed

Achieving better expert interactions is as easy as:

1
Step 1

Schedule a call with our team. We’ll discuss your goals, pain points and how our platform can support your business needs.

Request a demo
2
Step 2

Request a personalized demo of our platform and white-glove services. If we’re a fit, we’ll work closely with your team to craft and deliver successful programs.

Request a demo
3
Step 3

You save time (and your budget) by planning, organizing and facilitating productive engagements on our platform versus disparate, inefficient tools.

Request a demo

How long are you going to wait to centralize and strengthen your engagements?

Let’s talk about how we can help you access the platform you need to support your programs.

Start the conversation

“We’re a medical communications agency—can we hire you?”

Absolutely! We support agencies to engage their clients’ essential HCP audiences.

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